03 Troubleshooting
Administrator Client, Client, Designer
Notes client installation/upgrade
The supported upgrade installation configuration is to upgrade an existing Notes client, NOTES.INI, and databases. If you deviate from this supported configuration, the following situations can occur:
1. If Notes is elsewhere in the user's system path, the installation program renames the existing NOTES.INI to NOTES.00x and creates a new, default NOTES.INI in the program directory. To continue with a supported upgrade, the user must rename NOTES.00x back to NOTES.INI and move it into the program directory, replacing the default NOTES.INI created by the installation program.
2. Before installing R5, a user might uninstall the previous Notes client without deleting files and databases not removed by the uninstall program (such as NAMES.NSF). If this occurs, it is recommended that the user install R5 into a new directory, free of existing databases, and then move the databases into the new Notes data directory after the Notes R5 installation and setup has been completed.
If existing databases are present during an R5 installation and setup, yet NOTES.INI has been reset or deleted, inconsistencies can result in the starting configuration of the Notes client. For example, the starting Location may be different than what was set in previous Notes client.
Uninstalling a previous version and then installing R5 without removing old configuration files is not supported or suggested.