Second mail file created when re-migrating cc:Mail R6.3 users

03 Troubleshooting
01 cc:Mail

Administrator Client
Second mail file created when re-migrating cc:Mail R6.3 users

Re-migrating the mail box of a cc:Mail R6.3 user may result in inadvertently creating a second mail file for the user, as described in the following scenario:

2. After successful migration, open \CCDATA\NOTES.USR and note the mail and ID files that are listed.

3. As the administrator, re-migrate the user's cc:Mail mailbox. If you do not have access to the existing mail file, you are prompted to create a new mail file.

4. After designating a unique filename, you are prompted to update the Person document in the directory. The user should be successfully migrated to a second mail file.

5. Check the user's Person document and note that it points to the second mail file, as expected. Check the NOTES.USR file and note that it still points to the original mail file. Notes mail is delivered to one file, while the user logs into another.

To avoid this problem, do not create a second mail file for cc:Mail R6.3 users. If you anticipate having to re-migrate users' cc:Mail mail boxes, place yourself on the Access Control List (ACL) for those users' Notes mail files during migration (using the migration option "Add administrator to mail file access control list"), so that you can later combine mail files.