Error 500 launching off-line if Sync Password wrong or not set

03 Troubleshooting

Client
Error 500 launching off-line if Sync Password wrong or not set

A user may encounter an HTTP 500 Internal server error trying to launch a database off-line in a browser under the following conditions.

The server off-line security policy is set to "Prompt for ID."
On the server, the user has a different notes password from their Internet password.
The subscription is configured to be encrypted off-line.

After the user has downloaded a DOLS subscription, and the subscription attempts to synchronize for the first time, an error is generated: "Incorrect synchronization password for this subscription. Would you like to retry?" The user clicks OK and enters the correct sync password (which is the Notes ID password). Now synchronization will run. (If you don't change the password manually in the subscription options, you will get this prompt every time you try to synchronize.) Without manually changing the synchronization password in the subscription options, the user tries to launch the subscription in a browser off-line. The user is not asked to enter the correct password, like during synchronization. The browser just gives an HTTP 500 Internal server error.

Workaround: Set correct sync password (the Notes ID password) in sync manager security options and select to remember it. Restart the sync manager.