Topics

Synchronization

Each user has an Internet password and a Notes ID password. DOLS needs the Internet password for logging into a subscription, and the Notes ID password for synchronizing. By default, DOLS assumes the two passwords are the same and makes the Internet password the default for synchronizing. But, if the user's Internet password is different from their Notes ID password, DOLS cannot synchronize. It tells the user they are using an incorrect password and prompts them for the correct one.

Workaround: When prompted for the correct password, the user must enter their current Notes ID password. This allows synchronization to continue. For a quick solution, the user can wait for synchronization to finish, then open the iNotes Sync Manager Properties for the subscription, click the Security tab, change the default password to their Notes ID password, and check "Remember password." They will not be prompted again during synchronization. Another solution is for their administrator to make the user's Internet password match their Notes ID password.

Opening encrypted subscriptions offline

If the user's Internet and Notes ID passwords are different, when they install an encrypted subscription they will be prompted for their Notes ID password. If they enter it, the subscription will synchronize. But, after first-time synchronization, the user will get "HTTP 500 Internal server error" every time they attempt to open the subscription offline.

Workaround: User must open the subscription's properties, click the Security tab, change the default password to their Notes ID password, and check "Remember password."