Topics
03 Troubleshooting
Client, Server
Users with non-ASCII in alternate name may fail on download

If a user has an alternate name in the server's address book containing non-ASCII characters, and this user attempts to download a subscription from a Domino Server, the download may fail with this message "Server returned Error 500 when attempting to request off-line configuration data."

Workaround: Remove the alternate name with non-ASCII characters from the server's address book.