03 Troubleshooting
Client
Webmail issues
- If you use a browser to access folders that were created in Notes R4, they do not use the new View and Action Bar applets.
- You are unable to read encrypted mail from a browser.
- Using the Next or Previous actions may cause the browser to stop displaying the View/Folder pane.
- If you add colored text to the body of the e-mail, the color attributes are lost if you send the message to a Notes user or another Webmail user.
- If you reply with history to a message from your inbox, the header that is generated in the rich text field may show your e-mail address first, and a "Sent by:" with the actual sender's e-mail address below yours. This should not interfere with sending the reply to the correct person.
- If you are using a mail template to send mail to someone using Webmail, do not encrypt the mail because the encryption files are not used by a browser. Therefore, the mail cannot be decrypted at the browser. Also, Webmail users cannot process meeting invitations that were sent from a client that had encrypt option set.
- Users do not have the preference settings available to toggle the display of Calendar Entries in the All Documents view, nor is the ability to toggle the display of meeting invitations in the Sent View available. This will be enhanced and added in a future release.
- Webmail users whose mail files are located in a directory other than the data directory local to the server receive the following error message after they send a message or create/respond to a calendar entry:
Error 404 HTTP Web Server: Lotus Notes Exception - File does not exist
For example, if the server administrator has created a database link to the mail file (to the directory G:\MAIL\MYMAIL.NSF) instead of having the mail file located locally on the server (C:\DOMINO\DATA\MAIL\MYMAIL.NSF) the error occurs.
- Beginning in R5.0.1, Domino Java applets have been improved and now require the use of Netscape Navigator 4.x, Microsoft Internet Explorer 4.01 (or higher), or a compatible release browser. Therefore, it is recommended that you use a 4.x (or higher) version of these browsers when accessing Webmail. Refer to the "Minimum browser support for Domino Java Applets" table in the General Certifications and Requirements section of the Release Notes.
Topics