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Black and white bar charts may be seen in message tracking reports. The bar chart in some reports will be black and white while the table below it does contain colors.

Adjusting the display settings in the system for a higher resolution and/or color scheme usually resolves the issue of black and white charts.

Note: Once the chart is created, it will always stay the same and it won't matter what version of the client is displaying it, so only newly run reports will be affected by the display changes.

It is possible to receive both color and black and white charts for a particular server. The scheduled agents run on the server and the one time agent runs in the client. So, the hardware setting on the server could be different than the one on the client. That would explain a situation where you see color when you run the report once and black and white when it's scheduled. Adjusting the display setting of both the server and client may be needed.