03 Troubleshooting
Client
Alternate Memo Editor - known issues
- Microsoft Word 95/97 (versions 7.0 and 8.0) and Lotus Word Pro (Millennium edition/version 9.0) are supported as alternate memo editors. Lotus Word Pro 97 is supported, although Lotus recommends you upgrade to Word Pro (Millennium Edition) in order to take advantage of new ActiveX features. Lotus Word Pro 96 is not supported as an alternate mail editor.
- You may experience redraw issues when switching back and forth between the salutation of a new alternate memo and the body of the memo. You may also experience this issue when selecting one of the action buttons (such as Send) after switching back and forth between the salutation of a new alternate memo and the body of the memo.
- Printing from within the alternate memo editor results in three print jobs. The rich text field, the OLE object, and the document with the mail header all print. Printing an alternate memo editor from a view results in one print job.
- The Alternate Memo editor is not supported on the Macintosh since OLE is currently not supported. In the "Mail and News" panel of Notes Preferences, there is an option for Alternate Document Memo Editor. Since this feature is not currently supported on Macintosh, the selection should be set to "None."