03 Troubleshooting
Server
Web Administrator - known issues
- If you encounter any problems with the Web Administration application it is possible that the database has become damaged. Shutdown HTTP, delete WEBADMIN.NSF, and re-start HTTP. When HTTP starts it checks for the existence of WEBADMIN.NSF, and creates a new one from the template if it doesn't exist.
- If you are having trouble authenticating with the Domino Web Administrator, ensure that you are logging in with one of the aliases specified in the "User Name" field of your Person document, and that you are using the correct password as specified in the "Internet password" field (Note: The shortname is only a valid Notes alias if it is added to the "User Name" field). Your name should also be listed in the Server document "Administer the server from a browser" field, and in the ACL on WEBADMIN.NSF. Also, make sure that the File protection document for the Web Administration executables is configured properly (see the release note on "Controlling Access to the Web Administrator files"). Both the server and administrator should have post and get (read & write) access to the domino/adm-bin directory.
- Some browser configurations may require two authentications due to the way realms are handled. In such cases remote console and some of the other applets do not function correctly until the second authentication has occurred. Selecting "Live" console forces a second authentication if it is required.
- The Domino R5 Web Administration application incorporates a feature that allows administrators to edit ASCII text files on Domino servers (such as the NOTES.INI file). To enable this feature you will need to open WEBADMIN.NSF with a Notes Client and click on the button to "Sign unrestricted agents for browser access". You will need Manager access in the ACL to do this. You will also need to add the hierarchical name of the UserID to the "Run unrestricted LotusScript/Java agents" field in the Domino Server record.
- If your Domino Server ID is using a password and you want to use the Domino Web Administrator to modify database security (such as database ACLs and roles), you will need to set the server ID to "share password with Notes add-ins." Failure to do so may cause the Domino server to hang if WebAdmin is used to modify database ACLs. To set this use a Notes Client to access the Server ID, select File - Tools->UserID->Basics, and enable the "Share password with Notes add-ins" check box.
- Web administrators can not modify Notes database security by default. This is because Notes databases don't generally have the "Maximum Internet name & password access" set above "Editor". If you want to modify Notes database security from a browser you will need to use a Notes client to change this parameter to "Manager". You will also need to ensure that this parameter is set to "Editor" or above if you want to edit Notes documents from a browser.
- Your Web browser cache should be set to check documents every time.
- Internet Explorer 4.x users need to disable HTTP 1.1. This setting is located at the bottom of the Advanced section under "View->Internet Options->Advanced".
- If your Internet browser setting in your Location document is set to "Notes with Internet Explorer" or "Microsoft Internet Explorer", you must make sure the Update cache setting in the Advanced section of the Location document is set to "every time". This setting overrides the setting in Microsoft Internet Explorer as mentioned previously.
- Domino Web Administration is fully-supported with Netscape Navigator 3.01 Gold on the Macintosh. Some later versions of Netscape are only supported in "Dropdown interface" and "Plain interface" due to JavaScript compatibility issues. Similar JavaScript issues and lack of support for HTTP 1.0 prevent all versions of Internet Explorer from working properly on the Macintosh or UNIX platforms.
- Domino Web Administrator 5.0 Database Tools don't recognize group membership in database Access Control Lists.
- If you have trouble creating databases, or replicas of databases, using Domino Web Administrator 5.0, it is because the "Create new databases" or "Create replica databases" field in the Server document is not set correctly.
- Thai characters are not displayed in the Web Administrator applet on Windows 95 and Windows 98. There is no problem with displaying Thai characters in the applet on Windows NT. Hence, it is recommended that the Web Administrator applet is run on Windows NT for administering servers in a Thai environment.